Ludia Forums

Bug report- my whole game reset to level 1 characters

I opened the app earlier and it had the sign in and create new account screen. I tried to sign in with face book but, I’ve lost all progress and have 2 level 1 characters now.

If you remember your key, you can get a restore.
Support has done it for me before.

Welcome to the forusm, @Sloman1999! I’m sorry to hear about this, but MisterCinephile is right. If you haven’t already, please reach out and provide your support key to our support team at so they can assist with restoring your progress. Thank you.