Ludia Forums

Bug report- my whole game reset to level 1 characters

I opened the app earlier and it had the sign in and create new account screen. I tried to sign in with face book but, I’ve lost all progress and have 2 level 1 characters now.

If you remember your key, you can get a restore.
Support has done it for me before.

Welcome to the forusm, @Sloman1999! I’m sorry to hear about this, but MisterCinephile is right. If you haven’t already, please reach out and provide your support key to our support team at support+forums@ludia.com so they can assist with restoring your progress. Thank you.