Ludia Forums

Bug with VIP subscription

Ran into a bug when trying to subscribe to VIP status. Not only was my credit card charged twice, but the VIP status has not been effected in-game. Talk about a double whammy. Pls help.

Hey Fred_Shash, I’m sorry to hear that happened with your subscription, and our support team would be happy to try and assist you with this.

Could you email our team here at support+forums@ludia.com with your support key? If you could include a screenshot of your app store receipt as well, it’d be really helpful.

Thanks!