Ludia Forums

Bug with VIP subscription

Ran into a bug when trying to subscribe to VIP status. Not only was my credit card charged twice, but the VIP status has not been effected in-game. Talk about a double whammy. Pls help.

Hey Fred_Shash, I’m sorry to hear that happened with your subscription, and our support team would be happy to try and assist you with this.

Could you email our team here at with your support key? If you could include a screenshot of your app store receipt as well, it’d be really helpful.