Buying cards do not show up under characters

I purchased a card for 500 gold pieces but it’s greyed out under the character why is that?

Hey Tony_Messina, try restarting your game. If you’re still having issues after restarting, our team could take a closer look if you reach out to them here at with your support key. Also, please make sure to include the date and time of when you made the purchase. Thanks!