Campaign tutorial mission 1 bug

[Igor_Machado]

Hi, I just got back into the game and tried to begin the campaign (when i had played a while ago this didn’t exist yet).

But the tutorial is bugged in mission 1, it asks to use the iguanodon, i click it, it enters the battlefield, and it just keeps like that, the tutorial doesn’t go forward to the next step, i can’t click in anything and have to clear app data and restart to play the game (without playing the campaign).

can anyone help me? is there a way to fix this, skip tutorial or something like that?

[Davy]

Hi there Igor_Machado. This is related to an issue we have been tracking:

[News] Jurassic World Alive | Tutorial Issue (2/24/21)

[55f705ed847764e1e5fd65be644d771e58da88e8] Hello DPG Members, We’ve received reports of players experiencing issues with the in-game Tutorial that prevented it from being completed. The source of the issue is now fixed and new installs will no longer encounter this issue. If you experienced issues that match this description, please send a ticket to our support team at support+alive@ludia.com with your game Support Key for further assistance. Thank you and happy playing!

If you’re still having issues after a reinstall, please contact our team with your support key at support+forums@ludia.com. Thanks!

[Igor_Machado]

Hi, thanks for the fast reply, i just tried to reinstall the game and I am still having the same issue, I am going to send the email then.

Edit: I sent the email with the support key.

[Pigo]

did they fix it? I have the same problem

[Jake_C]

I’m having this same problem! I’ve encountered it four times already. I’ve had to reinstall and each time I run into this problem. I even did a reinstall this morning and I still have the same problem. Is there some way to skip the tutorial to not get caught on the Owen dialogue? I know how the battle system works…

[Igor_Machado]

I don’t think they fixed it yet, and doesn’t seem like there is a way to skip tutorial either, guess we’ll have to wait until they launch another update to fix it or something.

[Igor_Machado]

[News] Jurassic World Alive | Update 2.5 Known Issues

[55f705ed847764e1e5fd65be644d771e58da88e8] Hello DPG Members! Our team became aware of several issues following the 2.5 update. These issues are being actively investigated and worked on: Certain Achievements not completing despite meeting the requirements. Certain Achievements providing the incorrect Reward(s) Issues with players completing the Tutorial and Campaign Mode Performance issues with certain devices after having updated to 2.5. We appreciate your support and we will…

[Jake_C]

Alright, sounds good. I hate that this is happening but I guess I’m glad that I’m not the only one. Hopefully they’ll find a fix soon!

[D_Victor]

HELLO,i have this bug

[Igor_Machado]

Hey it did work for me today, I opened the campaign tab and the first 2 stages was marked as completed, I didn’t play them and they are disabled when you try to play, so I believe the developers just skipped those stages, just played until state 49 (lots of DNA btw) and everything else is working fine now, I also unlocked the raids as well.
So since I can’t play the first 2 stages I believe they are not working yet, not that I need to since I know how the game works, so for me it is fine.
I guess thats it for me, thanks to ludia and for those who had the same problem, try to play the campaign again and see if it goes the same way.