Can a real person from this company help me?

My daughter has been playing Rise of Berk for months now. All of a sudden last week, the game won’t load, after attempting to start it, it closes out straight to the ipad home screen. My wife and I have sunk a small fortune into this game for microtransactions. Our 7 year old daughter is devastated. I have been getting fake assistance from bot replies. I need help. I have sent the user ID and support key NUMEROUS times and have received the WORST support in history! Can I please, for the love of God, PLEASE get help from a REAL person so my daughter can play her game again???