Can I get assistance for a name change?

I have an issue that is rather urgent… my clan has left the alliance and I need to change to the name ASAP ! But I have this error ;

can someone help me pretty please :hugs:

Hey there, @Sammymant6943, I’m sorry to hear that you are experiencing this! Our support team would be glad to help you, so please reach out to them at support+forums@ludia.com. Remember to include your support key in the email, as this helps us locate you faster in our system.

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Thanks so much John!
I have emailed support as you adviced and attached all relevant information concerning our issue ,
Have a great day and stay safe :hugs:

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