Ludia Forums

Can no longer get into the game

hi, hope someone can help me

i can’t get into the game anymore, i just get the loading screen where it says enchanting items, it does not give any fault codes of any kind

i’ve tried re-starting my phone 2 time until now.
i’ve allso tried both on wi-fi and molile net.

has anyone else tried this?

Hello Jesper, I am sorry you are having trouble getting into the game. have you tried contacting custoemr support by e-mailing support+dnd@ludia.com and they could assist you.

i fixed my problem, found a tread on [Jurassic World™ Alive] forum where a couple of people were having the same problem, the problem was fixed by un-installing and the re-installing