Can not open a game


#1

Since the update 18 hours ago I still can not open the game, just stuck at loading screen, I already email the contact support, but they just replied to wait. Is there any player experiencing same problem with me?


#2

Hey Agung_Yaputra, I’m sorry about the wait from our support team, we have been getting a lot more tickets than anticipated but our team is working as fast as possible to get through everyone who needs assistance. In the meantime, let’s see if I can help you resolve this.

Your issue sounds like it could be from your connection; could you please make sure that you’re playing the game on a stable connection? Turning your data off and on could help. If you are connected to your WiFi, try forgetting the network and reconnect to it again.

There are also additional troubleshooting steps on this thread here for connection problems which may help you.