Ludia Forums

Can someone help me fix this issue?


I can’t login to my account whenever I try to login back with Google Play or Facebook which I have both linked to my jwa account nothing happens not even an error or loads up, I tried reinstalling and that didn’t help at all can someone help me to fix this issue.

Happened to me, had to force stop the game than load it on wifi. After that it’s been fine

I tried force stopping and even tried clear data but it still not is fixed

Is ur device rooted or are you using hacked apk?

My device isn’t rooted and I downloaded JWA legit from playstore.

Hello, @Rahulultra, our support team would be glad to provide you with troubleshooting steps to help get you back in the game and collecting DNA, so send them an email at support+forums@ludia.com, including your support key so they can locate you faster in their system. Thanks!

I have already emailed the support team and they haven’t responded yet

我也是這樣,第2次了 幾天後才能進入 報告了還沒有回

Translated From Chinese

“It’s the same for me. It’s the second time. I won’t be able to enter until a few days. The report hasn’t returned yet.”

Unfortunately, our forums are currently only in English; we have translated your post using Google Translate. In the future, please remember to include an English translation.