Ludia Forums

Can’t collect dna from alliance

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Bug Description: I’m not able to collect dna that I request.

Area is was found in: alliance chat

How do you reproduce the bug:
Step 1- make a request
Step 2 - try collecting it
(add more if needed)

How often does it happen: when I make a request and try collecting it

What type of device are you using: Apple iPhone 6s

Anything else? (add screenshots or additional information here)


Hey there, Kind_Pegasus_95. May I ask if you were able to collect the DNA? If you are still having issues, please reach out to our support team at support+forums@ludia.com with your support key and our team can take a closer look for you.

Thanks for checking in. After restarting the app I was able to collect the DNA. :slight_smile:

2 Likes

That’s awesome! I’m glad it was fixed. :smiley: