Ludia Forums

Can’t collect dna from alliance

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Bug Description: I’m not able to collect dna that I request.

Area is was found in: alliance chat

How do you reproduce the bug:
Step 1- make a request
Step 2 - try collecting it
(add more if needed)

How often does it happen: when I make a request and try collecting it

What type of device are you using: Apple iPhone 6s

Anything else? (add screenshots or additional information here)

Hey there, Kind_Pegasus_95. May I ask if you were able to collect the DNA? If you are still having issues, please reach out to our support team at with your support key and our team can take a closer look for you.

Thanks for checking in. After restarting the app I was able to collect the DNA. :slight_smile:


That’s awesome! I’m glad it was fixed. :smiley: