Ludia Forums

Can’t connect to server

what is the problem with this. restarted my phone. uninstalling my app, reinstalled. did everything and still doesn’t work. I need help…

Welcome to the forums, @Levi_Manalo. I’m sorry to hear about your connection problem. If you’re playing on WiFi, try to forget the network on your device then reconnect to it and see if that helps.

If you’re still unable to log in after doing that, our support team would be glad to provide additional troubleshooting steps. Please reach out to them at support+forums@ludia.com. Don’t forget to include your support key as it can help them locate your account faster. Thank you!

I can’t see the support code. It wasn’t on the loading screen and I’m not sure where to find it

It’s fine, @Levi_Manalo. Regardless, kindly reach out to our support team if you haven’t yet and they will do their best to assist you.