Can’t even get into game

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Bug Description: cant log in

Area is was found in: login

How do you reproduce the bug:
Step 1-
Step 2 -
(add more if needed)

How often does it happen: every time

What type of device are you using: iPhone 12

Anything else? (add screenshots or additional information here)
I got in twice, but it froze every time. The most I could do on one was press one x button and the it froze again. Usually the Dna logo freezes first and then game stops. I’ve never even had issues with the game before too

Hello Colin. I’m sorry to hear you’re facing this freezing issue.
If you email our team at, they will do all they can to help out. You can include your support key if possible.

i got in after deleting the app and reinstalling