Can’t get ahold of Ludia Support?

I’ve been emailing and contacting support through the app for almost a week now because I paid for the premium pass, and it took the money, but never unlocked it in game.
My boyfriend messaged them for a separate issue after I did and got a response today.
What do I have to do to get them to fix this? All I want is my pass!

It’s Ludia, they probably won’t fix it

Hey @TheAliCat, sorry to hear you haven’t been answered yet. Due to the influx of tickets in June we currently have a longer wait time than usual but if you are resending your ticket, it is treated like a new ticket and you are moved to the back of the queue.

Rest assured you will be answered! I’ll pass this to the team to double check as well.

Thank you!