Ludia Forums

Can’t log back into game help

I am in a clan with my sister only the two of them and since the last update only the one who was the leader of the clan could enter the game if we did not pass the leadership of the clan we cannot enter the game

Hey Josue_Martinez_Guzma, I’m sorry to hear that you’re having issues getting into the game. Could you please check and see if you have downloaded the latest update for the game on your device? You might have to update your game from your app store manually.

If you’re still having issues, do not hesitate to contact our support team at, and our team could try and provide you with further troubleshooting.

If I have the latest version installed and I continue with this problem and I contact them because I don’t have Hotmail, I only have a Google and Yahoo account

How about uninstall and reinstall? Did you try that?