Can’t make purchases on Facebook


Hello I can’t make purchases on Facebook or Facebook gameroom. Every time I try to purchase Shellfire it gives me an error message that says “could’nt complete purchase we didn’t receive all of the information from the app. You haven’t been charged for this purchase so please try again. If you keep seeing this error contact the app developer.


Hey Lisa_McEachern, I’m sorry to hear that you’re having trouble with your purchase. Make sure that your game is connected correctly to your app store, try logging out and back into the app store to see if that helps. If you’re still having issues, reach out to our support team at with your support key, and they will be happy to assist you with this.