Ludia Forums

Can’t purchase anything

Jurassic World Alive Bug Reports
#1

Bug Description: can’t purchase coins, deals or incs

Area is was found in: market

How do you reproduce the bug: easy peasy son, like this

Step 1- go to a deal of any kind, click buy
Step 2 - sit and watch a circle go round on the screen
Step 3 - restart app

How often does it happen: every time, excluding the darts, I Can buy darts

What type of device are you using: IOS

Anything else? Yes I’ll take a double burger with cheese. Here is some screen shots of clicking buy to the loading circle it gets stuck on

image image

#2

I’m sorry you are having trouble buying resources in your game, Self. Could you please try re-adding your payment method in your app store and see if that helps?

If you contact our support team at support+forums@ludia.com with your support key, our team would be happy to take a closer look and try to provide some further troubleshooting as well.

#3

Thankyou Ned, I shall try just that.

1 Like
#4

I am also having this same issue and have been for a couple weeks now.

#5

Yo también tengo el mismo problema y no hay solución hasta que se actualice supongo

#6

Translated From Spanish:

I also have the same problem and there is no solution until it is updated I guess

Unfortunately, our forums are currently only in English; we have translated your post using Google Translate. In the future, please remember to include an English translation.