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Can’t watch the ads video

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Bug Description: Can’t watch ads video to reduce incubator time

Area is was found in:Arena incubator

How do you reproduce the bug:
Step 1- tap on watching the video
Step 2 - it shows text “video is loading” but nothing happened
(add more if needed)

How often does it happen:since Wednesday

What type of device are you using:ios

Anything else? (add screenshots or additional information here)

Hey T_T, could you email our support team at support+forums@ludia.com with your support key so our team can investigate further? Thank you!

Hi @Ned this is happening to us too , don’t no whether it’s a platform problem or more widespread, but we are on iOS , same as above in the bug report, thanks :pray:

Had a few members in our alliance report the same thing.

There wasn’t even an option for me to watch the video with my last incubator. Just started a new one and it has the option but when I click it it says “video is loading”

Same issue here. iOS if it matters.