I know you can do it, because early on when the alphas were really messed up, you mailed me 3 clan energy to make up for it. Now it seems you just add energy to our current total and, based on when you do. it either it’s helpful or a total waste. Today it seems like you addressed my issue right after I went to bed. You told me you added 10 arena energy and I woke up to 11. Based on my schedule all of that energy would’ve regenerated before I had a chance to use it anyway, except that extra 1 I got because I must’ve started with 1 energy. If you gave me the 10 energy when I was at 0 energy, I would’ve gotten nothing. So thanks for the 1 energy when I was told I’d get 10.Not exactly waht I was hoping for as resolution. Especially when your response was “you won’t get any more compensation after this if you have any more bugs”. Right now there’s a ton of bugs in the game. I actually think they could be reproducing as I seem to get at least one new one a day. Anyway, how you handle our issues kinda screams to the players “we don’t care about you” and makes me feel like “why should I bother pointing out the bugs to them?”
I’ve had several more “fun” bugs that I haven’t put in a ticket in for. But at this point there’s so many I don’t feel like taking the time to point them all out to you since I know you’re not gonna handle it to my satisfaction. Also it’s not my job to playtest the game for you. You should probably hire people to do that.
So yeah, my suggestions for you are: 1) If you give us any energy for compensation, mail it to us. The medals and runes could just be added to our total, but any energy should be mailed since it’s constantly regenerating. Though in my opinion, mailing the medals and runes would probably make sense, too, as people will see that they actually received something instead of going on your word that it was done. 2) Actually playtest your game before putting out new content so hopefully we don’t have to deal with customer support at all. Less bugs means less unhappy customers that have to deal with customer support. After waiting god knows how long for a response, it kinda sucks to be unsatisfied with the resolution.