Cannot connect to the game multiple times, what can I do

Check your Internet connection first…

Or delete and reinstall normally works

Hi ludia team,

I use home wifi when playing the game. (my bro keep playing without problem so I think not the connection problem)

I did uninstall the game and reinstall, relog-in the game couple times but still doesnt work. Once load the game up to 4/24, the message come out.

Just wondering what I can do. Pls helppppp!!!



Did you cleared cache. Try restarting phone too (if you didn’t).

Yes,i did.

Sign out of google account and sign in again. This usually helps.

Hey Aedantsang, there are some additional troubleshooting on this thread here that could help as well: Stuck on loaded screen of game?
Also, depending on your location, try changing the time zone setting on your device to either New York or Toronto and then relaunch your game and see if that works.
If you’re still having a problem, send an email over to our support team here at, and our team would be happy to try and help you. If you have your support key, it’ll be useful also to include it in your email.