Cannot hear music or other audio apps while playing


I have turned off all the sounds in JW game apps, because i want to hear music or audiobook using other apps while playing JW.

Unfortunately i cannot hear it as once i login to the JW game all other sounds were mute automatically. Can you adjust for the apps not to overwrite other apps sounds?


Hey Tuinks, if you go into the Settings menu in the game and toggle off the Music and SFX, you should be able to hear the music and sound from other background application depending on your device’s setting and the app. If you’re still having an issue, reach out to our support team at with your support key, and they might be able to help you.


Hey I’m having no problems with alives sounds off or on I can still listen to spotify! Try pausing and restarting your music, I had that problem with pokemon go and that was the fix