Cannot install the game

Couldn’t update, so I tried uninstalling and now cannot install. I’ve downloaded other games that needed more room and they’ve worked, so it’s not my connection or PlayStore. My mobile is Asus ZenFone 2, Android 5.0

Any ideas?

Oh no! :frowning:

I’ve got no advise but am feeling bad for you hon. That’s rubbish :frowning::frowning:

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Hey there, @Arnold, I’m real sorry to hear that you haven’t been able to update the game and that you also have not been able to reinstall it! Our support team would be glad to investigate this and provide troubleshooting steps, so reach out to them at support+forums@ludia.com, including your support key so that they can locate you faster in their system. They’ll do their best to get you back to collecting DNA as soon as possible.

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Ok, but I don’t have my support key…

congrats! 

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