Ludia Forums

Cannot Load Map

I cannot get the map to load. I’ve tried clearing the cache, restarting the app, using Wifi, using Data, turning location services on and off. the other tabs work just fine.

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It’s been stuck like this for 10+ minutes now.

Hey Qiew, could you try restarting your device and see if that fixes the issue?

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Same issue with me since day before yesterday

Just tried it, and a restart didn’t work.

I’m sorry to hear that didn’t work, Qiew. Please contact our support team at support+forums@ludia.com, our team would be happy to investigate.

In the meantime, could you please try playing on a different device and see if the same issue occurs?

i emailed support, but i also just now found out what the problem was.
my location setting in my phone got set to a much lower setting. turning that back up to a higher accuracy fixed the issue.

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Thank you for the update, Qiew! I’m glad to hear that you were able to fix the issue. :smiley:

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