Ludia Forums

Cannot log in

So, my game crashed after doing a couple of friendly battles and when I tried to log in it automatically showed me this

Is there a way to solve this problem?

Is it working now?
If the problem persists, you can try Forgetting WiFi and rejoining. If that doesn’t work, see if you can play using Mobile Data in the meanwhile. If it’s a bug, it’s possible it’ll go away on its own.

Well, reconnecting with the Wi-Fi didn’t work and it doesn’t work with mobile data either

I’ve had that happen too recently, and a member of my alliance has been having a similar problem for a while. Just contact support, wait and hope for the best. Hopefully this will be fixed next update if it’s a bug.

I was going to try uninstalling and installing it again, but I fear I’ll loose my progress

Hi Slogokok34. I’m not sure what might have caused this, but our support team would be happy to take a look and provide assistance. Don’t hesitate to reach out to them and include your support key, as it expedites locating your account.