Ludia Forums

Cannot trade any DNA with players

#1

This is for reporting bugs only, if you are having trouble making a purchase or need help recovering your account please post in Help & Support here.

Please fill in the following fields!

Bug Description:

Area is was found in:

How do you reproduce the bug:
Step 1-
Step 2 -
(add more if needed)

How often does it happen:

What type of device are you using:

Anything else? (add screenshots or additional information here)

#2

Are you in an alliance?

Seriously, a little more info would help.

#3

I am the leader of a alliance I can show that I ask for DNA but I can’t receive any and when I was able to see the DNA players were asking for I would get a error write code and not he able to donate. I have a Android phone. everything else works fine. Thank you for your help

#4

Hey Justin_Shaw, that error code usually means that the request has expired, and restarting your game should refresh the Alliance chat and remove it. It’s possible that your Alliance members might not be donating to your request as well. However, our team would be happy to investigate further if you think that there is an issue. Our support team can be reached here at support+forums@ludia.com, and it’d be really helpful if you could include your support key in the email.

#5

I will try that and thank you for your support

1 Like