Ludia Forums

Cant buy an incubator with money

I need help! I would like to buy an incubator in the shop with real money. When I select the incubator, only a loading screen appears and nothing happens. I can buy incubators with dollars and the VIP package with real money. I have an ios iphone 12 pro. Thanks for all you help!

Greedings

I’m sorry you are having trouble making purchases in your game, Maasta.

If you haven’t already, could you please reach out to our support team at support+forums@ludia.com with your support key so our team can better assist you?

Thanks!