Can't buy "One time offer" when I level up


#1

IGN: SaT4nYk#1109
Always receiving an error when trying to buy the level up one time offer but it disappears while i try to buy.
Please reactivate it on my account.
Thank you!


#2

Hey there, we know how frustrating it can be to not be able to take advantage of a one-time offer! Unfortunately, there is not much that can be done about that particular offer, but please contact our support team at support+alive@ludia.com in order to avoid running into this problem again.