Ludia Forums

Can't Connect When Connected to WiFi

#1

When connected to WiFi, my wife and I can not connect to the JWA servers… it just hangs on 23 of 24… it worked before and just recently started doing this with no changes done to my router or firewall…

Any suggestions? All of our other apps and games work via WiFi except JWA…

Thanks in advance for your help!

#2

Hi, @TruMisery, I’m sorry to hear that you and your wife are having so much difficulty connecting to and playing the game. I know how frustrating it can be when things suddenly stop working as expected with no obvious explanation, but our support team would be glad to provide troubleshooting steps to try and help get you back to collecting DNA! Reach out to them at support+forums@ludia.com, including your support key so that they can find you more quickly in our system. Please keep in mind, however, that we are currently operating on support hours, so it might take a bit longer for you to receive a response. Thanks for your patience and understanding!