Ludia Forums

Can't get my progress back

I seem to be unable to access my account on the game and seem to have lost my progress. Now every time I try to log on to the game it makes me start all over again and unfortunately I can’t remember my server number. Is there any way of getting my account back?

You’ll have to contact support for that one. Normally you would log into Facebook or Google Play/ the iOS equivalent and your progress would be restored. But if you’re unable to do that for whatever reason, you’ll need to contact support at

It will be harder for them to do anything if you don’t have your support key, but they’ll do the best they can. Good luck!