Ludia Forums

Can't get my progress back

I seem to be unable to access my account on the game and seem to have lost my progress. Now every time I try to log on to the game it makes me start all over again and unfortunately I can’t remember my server number. Is there any way of getting my account back?

You’ll have to contact support for that one. Normally you would log into Facebook or Google Play/ the iOS equivalent and your progress would be restored. But if you’re unable to do that for whatever reason, you’ll need to contact support at support+forums@ludia.com.

It will be harder for them to do anything if you don’t have your support key, but they’ll do the best they can. Good luck!

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