Ludia Forums

Can't install JWA

Since last week I was not able to update the game so I decided to uninstall the game and reinstall it but it’s also failing with an error telling me that it was not possible to unload the game ( even though it does unload the game and the error just pops up when is trying to install it) and to try to follow Google’s suggestions to solve the issue

Tried all of the suggestions but with no avail (mostly deleting cache and data from Google play and services)

What could be the problem? My phone is a OnePlus 3T with Android 9.

Many thanks

Sorry for the trouble, Insomniaa24. I recommend emailing our support team at with the information you provided here. They’ll be more than happy to help you out!