Can't load the game at certain location


#1

I’ve not had this issue until yesterday. When I’m at work and try to load the game it gets as far as the map, then freezes. I was able to get it to load twice for a short time, opened an incubatore, then it froze going back to the map. I have tried wifi, no wifi, result is the same. It loads and runs everywhere but here. I’m at a loss.


#2

Hey Gavin_Oglesby, If the game is working normally everywhere else, it’s possible that you’re in a location with a bad signal. Sadly, there’s not much we can really do if it’s a bad signal, but if your game is connected to your Facebook, Google Play store, or Game Center account, try clearing the cache on your device and see if that helps.
Feel free to contact our support team here at support+forums@ludia.com with your support key, and they might be able to provide additional troubleshooting. However, they are receiving a much larger influx of tickets so it might take some time for them to get back to you.