Ludia Forums

Cant log in

loading screen shows check your internet connection & we are not able to connect to server

Welcome to the forums, @A_C_J! If you’re using a WiFi connection, kindly reset the connection by forgetting the network on your device then reconnect to it.

If you’re still unable to log in after doing that, our support team would be glad to provide additional troubleshooting steps. Please reach out to them at support+forums@ludia.com and don’t forget to include your support key as it expedites locating your account in our system. Thank you!