Cant log into game for 2 days now

Not being able to log into game for 2 days now… Are the servers down? Could use some help here

Hey Joao_Costa, I’m sorry to hear that you were having issues launching the game. May I ask if you are still having trouble?

I tried to reinstall the game… And it started from the beginning… So as for now im considering to stop playing

I’m sorry to hear that happened. Was your previous game linked to either your Facebook or Google Play account? If so, please try reconnecting to either of those accounts through your in-game Settings menu and see if you’re able to retrieve your previous game save.

If you’re still having issues, please do not hesitate to reach out to our support team here at support+forums@ludia.com with your support key and our team would be happy to try and help you as well.

All my characters started from lvl1 again… Will mostlikly cancel vip subacription and stop playing unless support can fix it… I had all my characters at lvl9 except for raika it was at lvl6