Ludia Forums

Can't log into jwa via Facebook

I just had to recently reinstall jwa an when ever I tried to connect to my account via Facebook it did nothing I currently use a iPhone 5c I never had problems till now please help I don’t want to lose my progress

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I’m sorry to hear that, Alex_Nolin. When you connect to Facebook, does the screen stay frozen, or does it get stuck on the loading screen?

Stuck on the loading screen but when I log into guest it works fine I’ll I try to log onto Facebook there I still doesn’t do anything

That’s really strange. If it’s possible, could you try logging on the game from a different device and see if you’re still having the same issue?

Also, please do not hesitate to contact our support team at support+forums@ludia.com so they can take a closer look at this and assist you.

I am even after 1.11 still nothing please help I don’t want to lost my progress