Cant open game :(


Soo… my game has been stuck for 2 days now :frowning: I cant get in at all! I tried sending an email to ludia about the problem, but no answer…
anybody else having this issue??? What can I do?


Have you tried reinstalling it


Hey Ida_Helene92, I’m sorry that you haven’t heard back from our support team yet. If you’re having loading issues, try setting the timezone setting on your device to one that is based in North America, like New York or Toronto and see if that helps. Also, try the troubleshooting steps here: Stuck on loaded screen of game?
If you are still having trouble, our support team will try and get back to you soon.