Can't pass load screen

Hello, when I start the game, after finish the loading, the app just pop up the message “unknown error” when I touch in continue the app return to the initial loading screen. I’m using 4g to play, and never have this problems before. Any idea on what’s going on?

Hey Massaoh, I’m not really sure why you might be getting that error. Could you try connecting your device to a WiFi connection and see if that gets you past the loading? Also, please make sure that your game is updated to the latest version from your app store.

If you’re still having issues after doing that, do not hesitate to contact our support team here at support+forums@ludia.com.

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A post was split to a new topic: Not loading 3/13/20

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