Can't play anymore


#1

Hi I finished the challenge and then my game froze.
As I reloaded and every time since. It comes up with a box saying I am 15 rooms into challenge.
And there is a button to click that says “continue”
I cannot get past this box.
I deleted and reinstalled the game. Yet the same box pops up.
(Support Key Removed)


#2

Having this issue as well. I am also adding to this thread as I find it a little odd that it happened to me with 15 rooms too!!!
I see no option to decline or close the mini window. Once I hit continue it starts to repeatedly load. I also can not get past this.
@Gerry_Fabian Did they solve this issue for you?

I knew this may happen with a beta. I hope my additional info is helpful.
Not clear on where to go for help. I will have my key ready.


#3

It took about a week, but after sending in a ticket to support+dnd@ludia.com I logged in to find myself no longer in that described state. My crash appeared to be caused by trying to collect that end reward and either hanving a newly-up-gradable piece of equipment, or having completed a quest (more info here: Crashes on loot collection: Anyone else getting these? ).

So yes, send in a ticket, and they should be able to get your sorted.


#4

Can’t figure out how to send a ticket without going through the game. Fix these issues quick or the game will be an epic fail.


#5

Hey Reaper1489, our support team can also be contacted by email at support+forums@ludia.com, if you have your support key, it’ll be helpful to include it in your email as well.


#6

I have had the same issue several times and learned that if you tap the challenge button before the continue button comes up you can get past it. It Takes a couple of tries to time it right. Otherwise you wait for awhile for the support team to fix it. Either way you will lose your reward.