Ludia Forums

Can't receive incubator

#1

Bug Description: Not receiving incubators even though I have an empty slot available

Area is was found in: Lockdown arena ( don’t know about other arenas )

How do you reproduce the bug:
Step 1- Start a battle
Step 2 - Win the battle
Step 3- A message appears saying you have no empty slots available whereas I do have one

How often does it happen: Happened twice so far. I have won 2 battles with an empty slot

What type of device are you using: Android

P.s. - I have an 8 hour incubator active
@Ned would request you to look into this as early as possible

#2

Hey Varun_B, could you try rebooting your game or restarting your device and see if there are any changes to your Incubator slots? If you still see this message after restarting, reach out to our support team here at support+forums@ludia.com with your support key so our team can take a look at your account and investigate. Thanks!

#3

I’ll try that and do the needful if it doesn’t work. Thanks!

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