Can't Unmatch

Everytime I try to open the profile on messages it always gives me a network error and the app crashes. I want to unmatch some characters and I can’t.

I get the same error for Sheng’s profile if I try to view it or the photo gallery though I’m able to access the chat, which is more important to me anyway, but still a pain.

If you want to unmatch with characters that you can’t due to the error you can always ignore them for a few days or so and they will unmatch with you on their own if the conversations are still active.

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I’m sorry that is happening, Patricia_Castro. Could I ask you to email our support team here at with your support key so our team can investigate further? Thanks!

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It’s working OK now. Thanks

There’s a bunch of characters I’m not interested in anymore. I can’t find the option to unmatch so I just left them. But after a few weeks they still haven’t unmatched me. How do I get them unmatched?

You can only unmatch with characters when their conversations are active and they aren’t greyed out. When you go to their profile you can unmatch them there.