Ludia Forums

Cash balance reduced without purchase

#1

I was building up my cash balance in JW Alive with around 3300 in order to get to 4500 to purchase the vault of coins. Yesterday it dropped to 2665 and every time I opened a supply drop I noticed a ‘limit reached’ notice. This is not showing today but my previous cash balance has not been restored! Had this happened to anyone else? This seems grossly unfair and I feel I’ve been cheated.

#2

Hey MBoy-23, could you contact our support team here at support+forums@ludia.com with your support key so our team can take a closer look at your account to see what might have happened? Thanks!

#3

Thanks for the quick response. Not sure what the support key is that I should quote, could you clarify?

#4

As game starts up, at the bottom

#5

Got it! Thank you.

#6

Thanks for helping, @Poezzzie!

@MBoy-23, your support key is also located in-game at the Player Profile > Settings menu bottom left corner.

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