Ludia Forums

Charged too much for VIP

I have allowed the VIP free trial to continue but have been charged £9.49 instead of the advertised £8.49.

Also I can’t select the free epic incubator.

Hey RockCollector1, could I ask you to please reach out to our support team here at support+forums@ludia.com with your support key? Our team would be able to take a closer look at your account and assist you further with this.

Thanks!

Thanks Ned, have now done so.

Cancelled it because if this, uk too. Crappy update ruining my neighbourhood with devs not deserving the money. Not paying to somewhat try to get in range of something with some things not appearing for kms

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Hi Ned, how long should I be waiting for a response from the support team? They haven’t even acknowledged my email. All I want is a refund of £1. I know it’s not a lot of money at all but it has annoyed me that more was taken than advertised.

Hey RockCollector1, I can’t give an exact time, but please rest assured that our team will try to get back to you ASAP once they get a chance to see your email.