Claimable prize is not able to be claimed

Hello. I know this is late, but I still wonder if this could be resolved. I have done a previous gyrosphere event with dodos. When I finished it, I was given a way to claim it. But when I tapped the claim button, my game crashed totally. I enter in again, and it still says claim. Every time though, when I click on the claim button, the game crashes. Can this be something that you people may help me with?

Hello there CrimsonFox! In order for our team to be able to look into it, you can message them at with your support key included. Thanks.