Unfortunately, submitting the same ticket twice (even though it’s through different platforms), doesn’t really help either party. The support team is still (and has been for quite a while) under an influx of tickets and has been going through them as best they can. If you submitted one right after the other, it shouldn’t effect you too bad, but it will still reset your position in the queue.
Please be aware, however, that it will most likely take them a few days to get back to you, at least.
If you’re connected via Google games or Facebook, you could try reinstalling the game, to see if that helps. I don’t know if that’s ever helped with this problem, but if you’re in want to try a solution right now, that would be one. Just be certain you’re connected to either of the aforementioned apps so that you can get your account back up and running seamlessly.