Connect local account to Google Play - loosing progress

[Ramiela]

Hi there,

my partner has set up JW Alive for our kid but did not, for whatever reason, connected it to google account. I just noticed it.

When I try to connect it myself in the Settings Menu, it says it’ll replace his current progress with a lvl1 account.

Please tell me there’s a way to connect his account to Gplay without loosing everything.

[Ned]

Hey there, Ramiela. Was there already a game progress linked with your Google Play?

If you email our support team here at support+forums@ludia.com, our team would be more than happy to try and assist you.

Please also include the support key from the game you’re trying to connect with, in your email. Thanks!