Connection Issue after latest update

Hello guys,

My son and I were playing this game for months and he is really enjoying every second of it.
After the latest upgrade we werent able to open the game somehow it wont boot or crash.
We can not delete and reload the game because its on guest account( we couldnt linked ).
İs there anyway to link without entering the game?

Hello Gokce_Ulugay! If you email our team at, they should be able to help you out with this.

Thank you!

İts been a week but noone has answered to my mails unfortunately…

Hey Gokce_Ulugay, I’ve sent you a private message.

Hi everyone.

Since the last game update, I don t know what happened, I lose connection or I get frozen in the game.

Anyone who is playing raid with me must have noticed that I reset the phone in the middle of battle.

The same has been happening since yesterday at the tournament and it’s been hampering me in winning.

I just had to leave the game because it stopped and sometimes, when I come back I’ve already lost the fight.

I honestly dont know what else to do.

Sorry to hear about that, Patruscka. If you email our support team at, they will do what they can to help you out!