Ludia Forums

Connection issues in battles

Ludia, why am I experiencing connection issues during battles that costed me 6 losses in a row. Is there any problem with your server? I don’t see any problem with other apps I am using except yours. How can you resolve this because this is unacceptable. I just got lucky on my last battle that I won.

Hi Dale_Go, sorry to hear about this. If you’re connected to a WiFi connection, could you try forgetting the network on your device then re-adding it and see if that helps?

If you’re still having issues after doing that, you can reach out to our support team at support+forums@ludia.com along with your support key as it can help them locate your account faster, and they can try to provide additional troubleshooting steps.