Connection Problems with Android


#1

Is it just me or is everyone having the same connection problem I I am? I have not been able to log into the game for 16 hours. I am plagued with an error Reconnect pop up within seconds of clicking on the app. I am getting extremely frustrated with this.


#2

I have had that problem when I’m not at home and when I get home it’s fine, even when I turn off my wifi its fine. But when I’m going to work and getting off work it says cant connect, weird


#3

What’s the error code with the message?


#4

Hey Cacapupuzulu, I’m sorry to hear that you’re having loading issues with the game and I can understand your frustration. Try the troubleshooting steps listed on this thread here and see if that helps you get back onto the game: Stuck on loaded screen of game?
If you’re still having trouble after trying those steps, reach out to our team here at support+forums@ludia.com with your support key.