Hi Ludia can you share your network requirements (latency / throughput etc.) so I can check w my carrier if their network meets your requirements? There has been too many disconnections both on cells and wifi, latest w error code 21059. I played clash royale regularly and it requires very good latency but I don’t get disconnected like JW Alive on the same networks and locations.
Hey WeiHao, could you try some of the troubleshooting steps from our FAQ here and see if it helps with your disconnection: https://ludia.helpshift.com/a/jurassic-world-alive/?s=troubleshooting&f=why-did-my-app-close-unexpectedly&p=all