Ludia Forums

Constant freezing

#1

Is anyone else experiencing the game constantly freezing over the last few days? Its not even noon here and Ive already had to reboot the game 10 times today.

2 Likes
#2

Yes, after every match/friendlie I have to refresh and it happens a lot when starting matches also

1 Like
#3

Yeah I’ve always struggled with this issue. Probs because I have a relatively slow phone. It is freezing more often recently tho, normally when I’m at 2-2 and about to swap to a fast finisher (not the dirty rat). My finger is always ready to hard quit and restart but I normally lose 1 out of every 5 battles due to freeze. Could sell the car to buy an iphoneX…?

#4

Hey Tpock44, there are some troubleshooting steps on our FAQ here that might help with this issue: https://ludia.helpshift.com/a/jurassic-world-alive/?s=troubleshooting&f=why-did-my-app-close-unexpectedly&p=all

If you’re still having problems after trying those steps, our team would be happy to investigate further if you reached out to them here at support+forums@ludia.com with your support key.