Ludia Forums

Constant frozen game

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Bug Description: game keeps freezing

Area is was found in: all areas! Battles, incubators, scent capsules… you name it the game freezes.

How do you reproduce the bug:
Step 1- close out
Step 2 - get back in…
(add more if needed)

How often does it happen: EVERY SINGLE TIME I PLAY.

What type of device are you using: Samsung galaxy S8

Anything else? (add screenshots or additional information here) please fix these bugs! It’s been going on since the last so called update.

I’m sorry to hear that you’re having freezing issues, Whitney_Trantum. If you have any background apps opened while playing the game, try closing them and see if that helps.

Our support team would be happy to take a closer look at this as well if you reach out to them here at support+forums@ludia.com with your device information and support key.

It’s the only app open… I’m OCD and close out of my apps once I’m done. No background anything going on here.