Ludia Forums

Contacting support

So, one of the members in my alliance is locked out of his account. The account wasn’t backed up with Facebook or anything and he doesn’t have he support key. What should he do?? It seems wrong that he will lose him a progress. He has emailed support but not heard back. Any suggestions?

I’m sorry to hear that, Eleri. If your alliance member had already reached out to our team here at, our team will try their best to assist him with his account once they see his message.

Try getting back to people about the map and boost issues eh? This is just rediculous.

Thank you, the member emailed you as well and it’s all sorted now :blush:

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I’m glad to hear that, Eleri.